Service Cluster of Divisional Secretariat
Civil Registrations
Issuance of Permits
Issuing of Certificates
Payment of Pensions
Land Administration
Social Welfare and Benefits
Procurements
Development Program
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Citizen Charter
| Serial No | Service Provided | Main Document to be Produced | Max Time Taken to Serve | Main Officer Responsible |
| 01 | countersigning of residency certificates | National Identity Card | 03 Minutes | Certification officer/AO/Ast.Div.Sec |
| 02 | Issuing of valuation certificates | Completed certificate | ½ Hour | Divisional Secretary |
| 03 | Issuing of income certificates | Application certified by the div secretariat | ½ Hour | Asst Div Sec/Div Sec |
| 04 | Issuing Birth/Death/Marriage Certificates | Formless process | 05 Minutes | Additional Dist. Registrar |
| 05 | Approval to release of compulsory savings | Respective application form | 05 Minutes | Div Sec/Ast.Div.Sec |
| 06 | Issuing Dry Rations cards | Relevant application | 10 Minutes | Asst Div Sec |
| 07 | Issuing of Income certificate | Application with the documents | 1 Hour | Accountant |
| 08 | Issuing of assessment certificate | Assets deed with recommendation from GN | ½ Hour | Div Sec |
| 09 | Issuing of land license after approval | Approved Application | 1 Day | Div Sec |
| 10 | Recommendation of miscellaneous subsidies | Prescribe from with recommendation from social services officer | 1 Weeks | Div Sec / Asst Div Sec |
| 11 | Approval of public donations | Prescribe from with recommendation from social services officer | 4 Days | Div Sec / Asst Div Sec |
| 12 | Payments of samurdhi grants | Application with written supporting documents | 3 Days | Div Sec/Ast.Div.Sec |
| 13 | Subsidies paid by Social Development Fund | Application with recommendation | 1 Days | Div Sec |
| 14 | Provision of solutions for electricity objections | Electricity objections summons letter | 2 Weeks | Div Sec/Ast.Div.Sec |
| 15 | Approval of loans mortgages on land title deed | Land title deed | 1 Day | Div Sec |
| 16 | Recommending Electricity Application | Recommended application with deed | ½ Hour | AO/Asst Div Sec |
| 17 | Issuing of license to transport animals | Application approved by veterinary surgeon | ½ Hour | Asst Div Sec |
| 18 | Issuing of timber permit | Recommended Application | 2 Days | Div Sec |
| 19 | Issuing of senior citizenship Identity Card | Birth Certificate or Identity card | 1 Day | Asst Div Sec |
| 20 | Transferring of ownership of gift of land | Deed of land and application | 2 Weeks | Div Sec |
| 21 | Naming of succession for gifted land | Common 155 application with recommendation | 3 Weeks | Div Sec |
| 22 | Registration of birth after prescribe time | Application together with documentary evidence | 4 Weeks | Additional District Registrar |
| 23 | Provision of disaster loans | Application with recommended from GN | 2 Weeks | Asst Div Sec |
| 24 | Issuing of timber transport license | Application | 4 Weeks | Div Sec |
| 25 | Naming of transfer of license land | License and GN report | 1 Day | Div Sec |
| 26 | Issuing of liquor permit | Recommended report from excise dept | 2 Hours | Div Sec |
| 27 | Submitting of National Identity Card to RGD | Application recommended by GN | 3 Days | AO/Asst Div Sec |
| Serial No | Service Provided | Service Provided by GN | Max Time Taken to Serve |
| 01 | Issuing of character/resident certificate | If certificates are available | 15 min |
| If certifying the residency (Satisfied personally) | 03 days | ||
| 02 | Recommendation for income certificates | Giving recommendation to Divisional Secretary | 03 days |
| 03 | Issuing Valuation certificate | Giving recommendation to Divisional Secretary | 02 days |
| 04 | Assessment report | Giving recommendation to Divisional Secretary | 02 days |
| 05 | Certifying identity card applications | Certifying and submit to Divisional Secretary | 07 days |
| Delivering Identity card for applicants | 03 days | ||
| 06 | Cutting jack trees | To cut one tree | 01 day |
| More than one (If satisfied) | 03 days | ||
| 07 | Permits for timber transportations | Giving recommendation to Divisional Secretary | 02 days |
| Sealing of tree | ½ Day | ||
| 08 | Recommendation of gun license | Giving recommendation to Divisional Secretary | 03 days |
| 09 | Explosives | Giving recommendation | 03 days |
| 10 | Providing report on death persons | Report of natural death | 03 hours |
| 11 | Business Registration | Giving recommendation to Divisional Secretary | 03 days |
| 12 | Giving reports of complains | If it happened in existing year | 01 day |
| If it happened in previous year | 03 days | ||
| 13 | Recommendation for public aids | Giving recommendation to Divisional Secretary | 03 days |
| 14 | Registration of past births | Giving recommendation | 03 days |
| 15 | Recommendation for scholarship applications | Giving recommendation to Divisional Secretary | 02 days |
| 16 | Permits for animal transportations | Giving recommendation to Divisional Secretary | 03 days |
| 17 | Giving assessments for ownership of lands | Giving recommendation to Divisional Secretary | 03 days |
| 18 | Recommendations for electricity & water | Giving recommendation | 03 days |
| 19 | Recommendation for ...... | Submit urgent reports to Divisional Secretary | 06 hours |
| Submit detailed reports | 03 days | ||
| 20 | Giving recommendation | 03 days | |
| 21 | Giving reports & recommendations for arising needs | Giving recommendation(If the document are available) | 03 days |
| 22 | Registrations of voluntary societies | Giving recommendations if there needed documents | 03 days |
| 23 | Duties on crown lands | Reporting of unauthorized residents | Immediately |
| Submitting other documents to Divisional Secretary | 07 days | ||
| 24 | Issuing permits for stone/sand | Giving recommendation to Divisional Secretary | 07 days |
| 25 | Permits of liquor | Giving recommendation to Divisional Secretary | 07 days |
| 26 | Duties as peace officers | Settlement of disputes | 03 days |
| 27 | Aids on presidential funds | Giving recommendation to Divisional Secretary | 02 days |
















